Thank You for Shopping at Aishi Jewellery!
Please read our policy carefully. Below are the details of our Return, Cancellation, and Refund Policy.
No Exchange Policy
- We have a No Exchange Policy.
- Replacement is provided only if the product is damaged during transit.
- Unboxing Video is mandatory for any claims related to damaged items.
Cancellation Policy
- Once an order has been placed, it cannot be canceled for any reason.
Return Policy
We accept returns only in the following cases:
- Damaged Product:
- If you receive a damaged product, report it to us within 24 hours via email or WhatsApp.
- Provide images or a video showing the damage.
- Upon approval, we will offer you an exchange.
- Wrong Product Delivered:
- If you receive a different product than what you ordered, notify us within 24 hours with proof (images/video).
Return Conditions:
- Products must be sent back through reputed courier services within 48 hours of approval.
- The buyer bears the return shipping cost.
- Products must be returned in their original packaging.
- We do not offer refunds once a product is purchased. Replacement is provided for damaged or wrongly delivered items only.
Important Note:
- For damage claims, a 360-degree unboxing video showing the entire process (from package opening to item check) is required.
- Without proper unboxing proof, we regret to inform you that damage claims cannot be accepted.
Refund Policy
We offer refunds in the following scenarios:
- Product Unavailability: If the product is unavailable or found defective before dispatch.
- No Delivery Service: If delivery service is not available in your area.
Mode of Refund:
- Refunds will be processed through NEFT within 3 working days.
Contact Us
For any questions or clarifications, please feel free to reach out:
- WhatsApp: +91 8124229558
We are always glad to assist you!